Passenger Service Agent - Bilingual English/Portuguese
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
401(k)
Paid vacation time
Paid sick time
Company paid holidays
wellness programs
Job Description
Swissport is a global leader in providing comprehensive aviation services, specializing in Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Established with the mission "To provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience," Swissport has built a reputation for delivering exceptional, efficient, and reliable services in the fast-paced aviation industry. As a company, Swissport values its people as the key differentiator in maintaining its competitive edge and is deeply committed to its core values of Show You Care, Do the Right Things, and Win as a... Show More
Job Requirements
- High School diploma or GED equivalent
- relevant work experience in customer service
- excellent communication skills in country specific language
- ability to follow detailed processes and procedures
- basic typing skills
- willingness to work in varying weather conditions
- self-motivated and detail oriented
- ability to work independently
Job Qualifications
- High School diploma or GED equivalent
- passionate about customer service and must have relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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