Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Swissport is a global leader in providing comprehensive aviation services, including Ground Handling, Cargo Handling, and Passenger Services. Serving over 300 million passengers annually, Swissport is committed to delivering tailored and consistent solutions that enhance the overall customer experience across the aviation industry. With a strong presence in numerous locations worldwide, Swissport prides itself on being a company driven by core values of care, integrity, and teamwork. These foundational principles guide every aspect of its operations and foster a workplace culture that champions collaboration, excellence, and mutual respect.
As a Passenger Service Agent at Swissport, you will play... Show More
As a Passenger Service Agent at Swissport, you will play... Show More
Job Requirements
- High School diploma or GED equivalent
- good command of the English language both verbal and written
- relevant work experience in customer service
- excellent communication skills in country specific language
- bilingual in Mandarin-Cantonese/English
- self motivated and able to work independently
- good attention to detail and numeracy
- ability to follow processes and procedures and adapt flexibly
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Qualifications
- High School diploma or GED equivalent
- good command of the English language both verbal and written
- passionate about customer service and must have relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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