Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
team environment
Job Description
Swissport is a globally recognized leader in aviation services, operating at the forefront of the industry by providing exceptional Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. With a strong global presence, Swissport prides itself on delivering customized, consistent, and high-quality aviation solutions that enhance the overall customer experience at airports worldwide. The company champions a culture rooted in its core values of Show You Care, Do the Right Things, and Win as a Team, fostering a workplace where diversity, inclusion, and teamwork are paramount. Swissport's commitment to excellence and innovation positions it as a... Show More
Job Requirements
- High school diploma or GED equivalent
- relevant work experience in customer service
- excellent written and verbal communication skills in country specific language
- ability to work independently
- willingness to work in inclement weather
- ability to follow processes and procedures
Job Qualifications
- High school diploma or GED equivalent
- passionate about customer service
- relevant work experience in a customer-facing role
- excellent communication skills in country specific language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- able to type and learn airline specific computer reservation/ticketing software
- willing to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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