Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Training and Development
uniform provided
Retirement Plan
Job Description
Swissport is a global leader in aviation services, dedicated to providing high-quality ground handling, cargo handling, and passenger services. With an impressive reach of servicing over 300 million passengers annually, Swissport stands at the forefront of the aviation industry by delivering consistent and tailor-made solutions worldwide. The company focuses on enhancing customer experiences by ensuring seamless and efficient operations across multiple airports worldwide. Swissport prides itself on a culture built around core values such as Show You Care, Do the Right Things, and Win as a Team. These values drive the company to foster a supportive and motivated workforce that... Show More
Job Requirements
- High School diploma or GED equivalent
- relevant work experience in customer service
- excellent communication skills in country specific language
- ability to learn and operate airline specific computer reservation/ticketing software
- ability to work independently with self motivation
- willingness to work in inclement weather
- attentive to detail and numerate
Job Qualifications
- High School diploma or GED equivalent
- passionate about customer service
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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