Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Our company specializes in providing comprehensive ground services and support within the airline and airport industry, ensuring a smooth and pleasant experience for passengers from the moment they arrive until they board their flights. We pride ourselves on professionalism, operational efficiency, and courteous assistance to all clients, including travelers, airline personnel, and the general public. As a well-established service provider committed to safety and client satisfaction, we continually invest in our workforce to uphold our reputation as a leader in airport customer service. Our team members are trained to manage a variety of operational challenges and deliver exceptional customer service... Show More
Job Requirements
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Must be able to stand or walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be 18 years of age or older
- Possess tact in dealing with all levels of situations, client representatives, employees and the public
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
Job Duties
- Meet and greet customers with tickets
- Provide assistance to passengers as requested or required
- Monitor ticket counter and self service check-in queue activity
- Assist with ticketing and boarding process, gates, and baggage service
- Provide special services such as courtesy chairs and bag carts as required
- Direct large pieces of luggage, pets, and other oversized articles to oversize handling
- Summon security supervisor and refer difficult or uncooperative passengers to security
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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