Job Overview
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Training opportunities
Job Description
The hiring company is a customer service-oriented enterprise specializing in providing support and assistance to passengers within airport terminals. Their core focus is on facilitating smooth ticketing, boarding, gate management, and baggage services to ensure an exceptional travel experience for customers. They value professionalism, punctuality, and a customer-centric approach to hospitality, working cohesively with airline personnel and security to maintain an orderly, friendly, and efficient environment.
This role is an essential position within the organization, designed to enhance passenger satisfaction and smooth travel operations. The position involves meeting and greeting customers with tickets, providing assistance as requested or required, moni... Show More
This role is an essential position within the organization, designed to enhance passenger satisfaction and smooth travel operations. The position involves meeting and greeting customers with tickets, providing assistance as requested or required, moni... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have a working telephone number for contact
- must have reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of situations client representatives employees and the public
- ability to communicate clearly and concisely in verbal and written communication
- must be able to read write understand and carry out instructions in English
- must be able to stand or walk in terminal area throughout the scheduled shift
- must be able to consistently push pull and lift 50 to 70 lbs
- must be able to carry oversized bags 100 to 125 yards
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the united states or possess necessary authorization from the immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- ability to communicate clearly and concisely in verbal and written communication
- ability to read write understand and follow instructions in English
- ability to treat all information as confidential
- possess tact in dealing with all levels of situations clients employees and public
Job Duties
- Meet and greet passengers clients and airline personnel in a courteous and professional manner
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination or gate locations for international and domestic destinations
- Provide general information to passengers including directions and flight details
- Offer special services such as courtesy chairs and bag carts as needed
- Direct large pieces of luggage pets and other checked articles too large for the baggage system to oversize areas
- Summon security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas maintain cleanliness and report maintenance needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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