Job Overview
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Job Description
This position is offered by an established company specializing in providing comprehensive passenger service support at airports. The company is committed to ensuring the smooth operation of ticketing, boarding, baggage handling, and customer assistance for passengers traveling via domestic and international flights. With a reputation for professionalism, efficiency, and friendly service, the company serves as a vital partner to airlines by facilitating seamless customer interactions and operational excellence within terminal environments.
The role focuses on frontline customer engagement by meeting and greeting passengers holding tickets, offering assistance as needed, and monitoring queue activities including ticket counters and self-service check-in are... Show More
The role focuses on frontline customer engagement by meeting and greeting passengers holding tickets, offering assistance as needed, and monitoring queue activities including ticket counters and self-service check-in are... Show More
Job Requirements
- Must be 18 years of age or older
- must have a working telephone number for contact
- must have reliable telephone and transportation
- treat information as confidential
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security-sensitive identification badge
- must adhere to all safety rules including equipment training and PPE
- must attend required safety training
Job Qualifications
- High school diploma or equivalent
- computer experience
- previous customer service experience preferred
- ability to communicate clearly and concisely in verbal and written communication
- ability to read, write, understand and carry out instructions in English
- tact to deal with various situations and people
- U.S. citizenship or valid work authorization
- ability to stand and walk for extended periods
- ability to push, pull and lift 50 to 70 lbs
- ability to carry oversize bags 100 to 125 yards
Job Duties
- Meet and greet passengers with tickets
- provide assistance to passengers as requested or required
- monitor ticket counter and self-service check-in queue activity
- assist with ticketing and boarding process, gates, and baggage service
- direct large pieces of luggage, pets, and other checked articles too large for baggage system to oversize
- summon security supervisor and refer difficult or uncooperative passengers to security
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of work area and report maintenance needs
- project a positive image and respond courteously to inquiries
- attend meetings and inservices as required
- utilize communication channels and maintain records, reports, and files
- wear proper uniform or business attire
- keep identification badges visible
- adhere to company policies and procedures
- use equipment, supplies, and resources cost-effectively
- perform other duties as requested
- comply with all safety requirements including reporting unsafe conditions and wearing proper PPE
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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