Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Uniform allowance
Job Description
The employer is a company operating within the aviation and airport services industry, delivering crucial assistance to passengers, clients, and airline personnel. This company plays a significant role in airport operations by providing customer service support, baggage handling, and passenger assistance in compliance with safety regulations and security protocols. The company values professionalism, safety, and customer satisfaction while modeling a respectful and positive environment for clients and employees alike. The employment type is likely full-time or part-time with a safety-sensitive identification badge requirement, which indicates a serious commitment to regulatory compliance and passenger security. There is also a strong emphasis... Show More
Job Requirements
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Must be able to stand/walk in terminal area throughout scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a U.S. citizen or possess necessary authorization from INS
Job Qualifications
- High school diploma or equivalent
- Computer experience preferred
- Previous customer service experience preferred
- Ability to communicate clearly and concisely in verbal and written communication
- Ability to read, write, understand and carry out instructions in English
- Capability to deal with all levels of situations, client representatives, employees and the public with tact
- Compliance with company uniform and grooming standards
- Authorization to work in the United States
Job Duties
- Actively participate in the Safety Management System (SMS)
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations
- Provide general information, directions and flight information to passengers
- Provide special services like courtesy chairs and bag carts as required
- Direct oversized luggage, pets and other checked articles to the appropriate area
- Summon security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems
- Maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond courteously to inquiries
- Attend meetings and inservices as required
- Utilize communication channels and maintain records, reports and files
- Wear proper uniform or business attire and keep identification badges visible
- Adhere to company policies and participate in company objectives
- Use equipment, supplies and resources conscientiously and cost-effectively
- Perform other duties as requested
- Comply with safety requirements including wearing proper PPE and reporting unsafe conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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