Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401(k) matching
Travel Discounts
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company dedicated to providing exceptional services to more than 100 airlines across 61 airports in the United States and Canada. With a strong workforce of over 12,000 team members, AGI plays a critical role in supporting the aviation industry's logistics by handling over 1.5 billion kilos of freight and facilitating more than 400,000 flight departures annually. The company prides itself on maintaining a stellar safety record while delivering top-notch service quality. AGI's reputation in the aviation ground services sector is built on its commitment to safety, security, and customer... Show More
Job Requirements
- Must be able to lift, carry, push, pull and move items of 70 pounds and or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment
- Must be willing to wear uniform and insignia as prescribed by AGI
- Must have good communication skills
- Must have computer skills
- Must have critical thinking skills
- Must have basic math skills
- Must have time management skills
- Must report to work on a regular and timely basis
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorized to work in the United States as defined by the Immigration Reform Act of 1986 or in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Must complete SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Airline experience preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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