Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
401(k) matching
Employee assistance program
Travel Discounts
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company that offers an extensive range of services for over 100 airlines at 61 airports across the United States and Canada. With a dedicated workforce of over 12,000 team members, AGI supports massive operational volumes including handling more than 1.5 billion kilos of cargo and over 400,000 departures annually. Known for maintaining a stellar reputation in safety and service quality, AGI strives to uphold the highest standards in airport ground handling to meet the dynamic needs of the airline industry. As the company continues to expand its footprint, it... Show More
Job Requirements
- Must be able to lift, carry, push, pull and move items of 70 pounds and or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment
- Willing to wear uniform and insignia as prescribed by AGI and maintain a professional personal appearance and grooming
- Must report to work on a regular and timely basis
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Previous airline or face-to-face customer service experience is a plus
- Strong communication skills
- Basic math skills
- Computer proficiency
- Critical thinking skills
- Time management skills
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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