Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
DailyPay
on the spot awards
Medical insurance
Travel Discounts
wellness programs
401k plan
Internal mobility
Job Description
Worldwide Flight Services (WFS) is a global leader in air cargo and ground handling services, operating across 164 airport locations, 18 countries, and on 5 continents. The company is dedicated to providing exceptional service to its customers by ensuring efficient and secure handling of cargo shipments, luggage, passenger operations, and business to customer delivery. With a strong presence in the aviation industry, WFS prides itself on its teams of experts in cargo, passenger, ramp handling, and technical services. As a dynamic and fast-paced environment, WFS offers opportunities for individuals who are passionate about contributing to timely and safe airport operations... Show More
Job Requirements
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including the ability to input data and use relevant software
- Stay up to date on recurrent training as assigned
- Ability to obtain and maintain airport security badge
- Ability to keep up with recurrent training in a timely manner
- Ability to read, write, and speak the English language
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including the ability to input data and use relevant software
- Ability to obtain and maintain airport security badge
- Ability to read, write, and speak the English language
- Previous experience in an airport, airline, or logistics environment
- Knowledge of ticketing, reservations, and fare calculation systems
- Experience handling lost and found procedures or baggage claims
- Strong organizational skills and attention to detail
- Familiarity with airport regulations and procedures
- Knowledge of international shipping and airfreight documentation
- Proficiency in a second language for assisting international travelers
- Strong conflict resolution and problem-solving abilities
Job Duties
- Make reservations, issue tickets and itineraries, and compute fares for passengers
- Handle baggage check-in, collect excess baggage charges, and provide general travel information
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
- Assist passengers at arrival hall with processing at U.S. Customs
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage
- Determine flight close-out times and complete necessary flight documentation for accuracy
- Handle post-departure procedures, including invalidating tickets and finalizing reports
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
- Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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