Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
Company-matched 401(k) program
Employee assistance program
voluntary life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing comprehensive services to over 100 airlines at 61 airports across the United States and Canada. With a dedicated team of more than 12,000 employees, AGI handles over 1.5 billion kilos of air cargo and supports over 400,000 departures annually. The company is recognized for its unwavering commitment to delivering the highest quality service while maintaining an outstanding safety track record. AGI’s continual growth and success in the aviation industry are driven by its focus on quality, safety, and exceptional customer service. Its expansive network and... Show More
Job Requirements
- Must be able to lift, carry, push, pull and move items of 70 pounds and/or more regularly
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft
- Must be able to use radio equipment
- Must be willing to wear uniform and insignia as prescribed by AGI
- Excellent communication skills to interact effectively with flight crew, gate agents, customers, and other ground crew
- Proficient in computer skills for daily systems use
- Critical thinking skills for troubleshooting
- Basic math skills to process payments
- Effective time management skills to work efficiently in a fast-paced environment
- Must report to work regularly and on time
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Authorization to work in the United States as per the Immigration Reform Act of 1986 or in Canada as per the Immigration and Refugee Protection Act of 2001
- Completion of SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Airline experience is preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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