Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniform
On-the-job training
Company-matched 401(k) program
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, providing comprehensive services for over 100 airlines across 61 airports in the United States and Canada. With a workforce of more than 12,000 dedicated team members, AGI supports more than 1.5 billion kilos of cargo and handles over 400,000 departures annually. Founded on a commitment to the highest standards of quality, safety, and customer service, AGI has developed a reputation as a trusted partner in the aviation industry. The company continues to expand its operations and seeks passionate professionals who are eager to... Show More
Job Requirements
- Must be able to lift, carry, push, pull, and move items of 70 pounds or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and able to use radio equipment
- Willing to wear uniform and insignia as prescribed by AGI
- Good communication skills to communicate verbally and via radio with flight crew, gate agents, customers, and ground crew
- Computer skills for using relevant systems daily
- Critical thinking skills for troubleshooting passenger issues
- Basic math skills for processing payments
- Time management skills to work efficiently in a fast-paced environment and report to work punctually
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- One or more years of relevant experience preferred
- Previous airline or face-to-face customer service experience preferred
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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