Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k) program
Employee assistance program
Travel Discounts
Job Description
Alliance Ground International (AGI) is a premier independently owned ground handling company that provides comprehensive services to over 100 airlines across 61 airports scattered throughout the United States and Canada. With a robust team of more than 12,000 dedicated professionals, AGI handles an impressive volume exceeding 1.5 billion kilos of luggage and supports over 400,000 departures annually. The company prides itself on its steadfast commitment to delivering top-tier quality service to airlines and passengers alike while maintaining a remarkable safety record in all of its operations. Recognized for its extensive experience and industry expertise, AGI continues to grow and innovate,... Show More
Job Requirements
- Must be able to lift, carry, push, pull, and move items of 70 pounds or more regularly
- Must be able to stand for extended periods
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft
- Must be able to use radio equipment
- Willing to wear uniform and insignia as prescribed by AGI
- Personal appearance and grooming must present a favorable corporate image
- Must report to work on a regular and timely basis
- Ability to communicate information verbally and via radio in a professional manner
- Must handle repetitive questions from passengers with patience and friendliness
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Authorization to work in the United States as defined by the Immigration Reform Act of 1986 or in Canada as defined by the Immigration and Refugee Protection Act of 2001
- Completion of SIDA training to obtain airport authority identification security
- One or more years of relevant experience preferred
- Prior airline experience is preferred
- Previous face-to-face customer service experience is a plus
- Strong communication skills
- Basic math skills
- Ability to work under pressure and manage time effectively
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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