Passenger Service Agent

Anaheim, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Weekend Shifts

Benefits

Paid vacation

Medical insurance

Dental Insurance

Vision Insurance

401(k) program

Employee assistance program

Travel Discounts

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, providing ground services to over 100 airlines at 61 airports across the United States and Canada. With a workforce of more than 12,000 team members, AGI handles more than 1.5 billion kilos of cargo and supports over 400,000 departures annually. The company prides itself on its commitment to safety, quality service, and dedication to meeting the needs of airlines and their passengers. AGI offers a dynamic work environment that values professionalism, respect, and teamwork while promoting ongoing safety and security practices essential to... Show More

Job Requirements

Be at least 18 years of age
Possess a high school diploma, GED, or equivalent work experience
Authorization to work in the United States or Canada as applicable
Completion of SIDA training for airport security identification
Ability to lift, carry, push, pull, and move items weighing 70 pounds or more regularly
Ability to stand for extended periods
Ability to carry heavy items up and down jetway stairs
Alertness to moving vehicles, equipment, or aircraft
Ability to use radio communication equipment
Maintain personal appearance and grooming to present a favorable corporate image
Report to work regularly and on time

Job Qualifications

Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
Authorization to work in the United States as defined by the Immigration Reform Act of 1986 or in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
Must complete SIDA training to obtain airport authority identification security
One or more years of relevant experience preferred
Previous airline and face-to-face customer service experience preferred
Strong communication skills
Computer literacy and ability to use computer systems daily
Critical thinking skills
Basic math skills for processing transactions
Effective time management skills
Willingness to wear uniform and maintain a professional appearance

Job Duties

Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
Always ensure safety and security is never compromised
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
Follow procedures for passengers with regards to the acceptance of dangerous goods

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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