Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k)
Employee assistance program
voluntary life insurance
Travel Discounts
free uniforms
On-the-job training
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company operating across over 61 airports in the United States and Canada. With a workforce of more than 12,000 team members, AGI services over 100 airlines and manages over 400,000 flight departures annually, handling more than 1.5 billion kilos of cargo. The company is committed to delivering the highest quality service to its clients while maintaining an outstanding safety record. AGI’s extensive industry experience and dedication to excellence have positioned it as a trusted partner in the airline and airport services sector.
The role of Passenger Service... Show More
The role of Passenger Service... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Must be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and be able to use radio equipment
- Must report to work on a regular and timely basis
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Experience in the airline industry is preferred
- Previous face-to-face customer service experience is a plus
- Good communication skills
- Basic math skills
- Computer skills
- Critical thinking skills
- Time management skills
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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