Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Employee Discounts
Job Description
Swissport is a global leader in the aviation services industry, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually across the globe. With a strong commitment to excellence and innovation, Swissport aims to deliver consistent and tailor-made solutions that enhance the customer experience in the aviation sector. The company’s mission is clear: to support the aviation industry with dependable and efficient services that meet the diverse needs of its clients and passengers. Swissport's core values—Show You Care, Do the Right Things, and Win as a Team—drive the company’s culture and operational success, making it... Show More
Job Requirements
- High School diploma or GED equivalent
- Good command of English language both verbal and written
- Relevant customer service experience
- Excellent communication skills in country specific language
- Ability to type and use computer software
- Self motivated and able to work independently
- Willingness to work in various weather conditions
- Attention to detail and numeracy skills
Job Qualifications
- High School diploma or GED equivalent
- Good command of the English language both verbal and written
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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