Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
comprehensive training
Job Description
Swissport is a global leader in aviation services, renowned for providing comprehensive Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Operating in numerous airports worldwide, Swissport is dedicated to delivering tailor-made solutions that enhance the aviation industry’s passenger experience. The company prides itself on its commitment to quality, safety, and customer satisfaction, driven by core values such as Show You Care, Do the Right Things, and Win as a Team. Swissport’s vast network, combined with its experienced workforce, positions it as a trusted partner in the aviation sector, supporting airlines and airports worldwide in managing... Show More
Job Requirements
- High school diploma or GED equivalent
- Previous customer service experience
- Effective communication skills both written and verbal in the relevant country language
- Ability to work independently and demonstrate self motivation
- Willingness to work outdoors and in inclement weather conditions
- Good numerical ability and attention to detail
- Ability to quickly learn and operate airline specific computer reservation and ticketing software
- Availability to handle a flexible schedule including possible shifts
- Commitment to comply with security procedures and policies
- Ability to manage stressful situations and customer complaints professionally
Job Qualifications
- High school diploma or GED equivalent
- Customer service experience
- Passionate about customer service and relevant work experience
- Excellent communication skills in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Proficient typing skills and ability to learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags cleared through security are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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