Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k)
Employee assistance program
voluntary life insurance
Travel Discounts
free uniforms
Free on-the-job training
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing essential services to more than 100 airlines operating in 61 airports across the United States and Canada. With a workforce of over 12,000 dedicated team members, AGI supports the movement of more than 1.5 billion kilos of cargo and manages over 400,000 flight departures annually. The company is deeply committed to maintaining the highest quality of service while emphasizing an outstanding safety record and operational excellence. AGI prides itself on a strong safety culture, compliance with security regulations, and a commitment to fostering an inclusive... Show More
Job Requirements
- Must be able to lift, carry, push, pull and move items of 70 pounds and/or more regularly
- must be able to stand for extended periods of time
- must be able to carry heavy items up and down jetway stairs
- must be alert to moving vehicles, equipment, or aircraft
- must be able to use radio equipment
- must be willing to wear uniform and maintain personal grooming standards
- must have good communication and computer skills
- must demonstrate basic math and critical thinking skills
- must be able to manage time effectively
- must report to work regularly and on time
Job Qualifications
- Be at least 18 years of age
- possess a high school diploma, GED, or work experience equivalent
- authorization to work in the United States or Canada as applicable
- completion of SIDA training to obtain airport authority identification security
- one or more years of relevant experience preferred
- previous face-to-face customer service experience preferred
- airline experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of dangerous goods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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