Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
On-the-job training
Company-matched 401(k) program
Employee assistance program
voluntary life insurance
Travel discounts on car rentals, hotels, and cruises
Job Description
Alliance Ground International (AGI) stands as one of the largest independently owned ground handling companies in North America. Operating across more than 61 airports in the U.S. and Canada, AGI supports over 100 airlines through a dedicated workforce of over 12,000 team members. Their operations handle more than 1.5 billion kilos of cargo and over 400,000 departures annually, showcasing an established reputation for excellence and operational scale in the airline service industry. As a company, AGI is deeply committed to ensuring the highest quality of service and continuously maintaining an outstanding safety record. This dedication is reflected in their ongoing... Show More
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training for airport security clearance
- One or more years of relevant experience preferred
- Previous airline or face-to-face customer service experience a plus
- Strong communication skills
- Basic computer literacy
- Ability to handle customer inquiries and resolve issues diplomatically
- Critical thinking and problem-solving capabilities
- Basic math skills to manage ticketing and payments
- Time-management skills to work effectively in a dynamic environment
- Professional appearance and grooming
- Ability to work as part of a team and follow safety procedures
- Commitment to safety and security compliance.
Job Duties
- Provide exceptional customer service according to AGI and airline standards
- Ensure safety and security procedures are strictly followed
- Handle customer interactions professionally at ticket counters and gates
- Manage reservations, ticket issuance, fare computations, refunds, and baggage check-in
- Address customer concerns and complaints empathetically
- Facilitate lost and found activities and baggage tracing
- Provide accurate flight schedules and travel information
- Assist passengers during boarding, deplaning, and at loading areas
- Coordinate flight close-outs and post-departure documentation
- Communicate flight movement messages between gate, ground teams, flight crew, and airport vendors
- Adhere to dangerous goods acceptance procedures
- Comply with health, safety, and security policies at all times
- Attend and complete required training courses as mandated by AGI.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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