Alliance Ground International, LLC. logo

Passenger Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $22.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule

Job Description

ATS is a leading aviation services company operating in over 50 cities across North America. With a workforce of more than 3,000 dedicated employees, ATS services nearly 200 airline customers each day, providing reliable and exceptional ground services that support the aviation industry. Founded upon 45 years of aviation expertise, ATS has built a respected reputation for quality ground handling and hospitality services, establishing itself as a cornerstone in the aviation service sector. The company's commitment to outstanding safety and high-quality standards underscores every aspect of its operations, making ATS a preferred partner in airline ground services. ATS is continuously... Show More

Job Requirements

  • Be at least 18 years of age
  • Possess a high school diploma, GED or work experience equivalent
  • Have proficient computer skills
  • Demonstrate strong communication skills
  • Possess a valid driver’s license with a clean driving record (only required for some airports)
  • Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
  • Be physically able to lift up to 70 pounds
  • Be able to stand, bend, push and pull for extended periods
  • Be flexible to work various shifts including nights, weekends and holidays

Job Qualifications

  • Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
  • Have proficient computer skills
  • Be at least 18 years of age and possess a high school diploma, GED or work experience equivalent
  • Possess a valid driver’s license with a clean driving record (only required for some airports)
  • Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

Job Duties

  • Check in passengers and their luggage at the ticket counter and gates
  • Patiently handle customer concerns and complaints regarding ticketing and baggage handling
  • Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
  • Make announcements at the gate or over the general PA system regarding flight activity
  • Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.