Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k)
Employee assistance program
Travel Discounts
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company with a robust presence across North America. Serving over 100 airlines at 61 airports throughout the United States and Canada, AGI supports an extensive network that ensures smooth and secure travel experiences for millions of passengers. With a dedicated workforce exceeding 12,000 team members, the company manages over 1.5 billion kilos of cargo and facilitates more than 400,000 departures annually. AGI prides itself on its commitment to safety, quality service, and operational excellence, distinguishing itself as a premier partner in the aviation ground services industry.
AGI is curr... Show More
AGI is curr... Show More
Job Requirements
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as appropriate by immigration laws
- Completion of SIDA training for airport security clearance
- Ability to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Ability to stand for extended periods
- Ability to carry heavy items up and down jetway stairs
- Alertness to moving vehicles, equipment, or aircraft and capability to use radio equipment
- Willingness to wear uniform and maintain personal grooming in accordance with AGI standards
- Effective communication skills in English, including the ability to use radio equipment and make overhead announcements
- Basic computer skills for daily system use
- Critical thinking skills to troubleshoot passenger issues
- Basic math skills to process transactions
- Strong time management and punctuality
- Commitment to safety, health, and compliance standards
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Must complete SIDA training to obtain airport authority identification security
- Preferred qualifications - one+ year of relevant experience
- Airline experience is preferred, and previous face-to-face customer service experience is also a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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