Worldwide Flight Services logo

Passenger Service Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $22.00
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Work Schedule

Weekend Shifts
Split Shifts
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Benefits

DailyPay app
on the spot awards
Medical insurance
Travel Discounts
wellness programs
401k plan with company match
Internal mobility

Job Description

Worldwide Flight Services (WFS) is a global leader in the air cargo and ground handling industry, operating in 164 airport locations across 18 countries on 5 continents. Known for their commitment to excellence, safety, and efficiency, WFS serves as a vital link in the logistics chain that ensures the timely delivery of cargo shipments, luggage handling, business-to-customer deliveries, and the smooth operation of on-time flights. As a company that prioritizes safety, security, and customer satisfaction, WFS employs experienced professionals in cargo, passenger, ramp handling, and technical services, all working together to maintain their status as an industry leader. With a... Show More

Job Requirements

  • Must be at least 18 years of age
  • must possess clean driving record and valid driver's license
  • must provide proof of the legal right to work in the United States

Job Qualifications

  • Typing skills with ability to type a minimum of 35 wpm
  • English proficiency (reading, writing, speaking, listening)
  • mental abilities (visual observation and identification, mental rotation)
  • interpersonal skills (customer service, dependability)
  • work values (responsibility, honesty, integrity)
  • knowledge of basic arithmetic and mathematics
  • comprehension of airway bill import procedures and government regulations
  • attention to detail and organization skills
  • ability to follow instructions from supervisor or lead agent
  • ability to work as an effective team member
  • ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA)
  • office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task

Job Duties

  • Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
  • travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents
  • notify broker or freight forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold
  • provide assistance to customers arriving to retrieve their documents and freight
  • collect appropriate charges and document method of payment
  • process "Customs Out" (proof of delivery) for every transaction before the customer's departure
  • assist in completion of MAWBS for over-the-counter shipments
  • confirm all bookings are accepted
  • confirm TSA mandatory screening
  • confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedures for DG shipments when received, including when shipment is abandoned
  • data capture AWB information into airline system(s)
  • manifest flight based on information received from the warehouse
  • print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft
  • verify post flight inventory with documents on hand
  • file maintenance of all pertinent documents and records
  • prepare various reports (irregularity, weekly import and/or export statistics)
  • answer incoming calls and respond to emails
  • demonstrate diligence required to maintain security under the Airport Police, TSA and United States requirements

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.