Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Standard Hours
Benefits
pay transparency
Job Description
The hiring establishment is a dynamic and customer-focused company specializing in providing comprehensive airport services to passengers and airline clients. This company operates within the aviation and ground services sector, catering to travelers at various airport locations. Its commitment lies in delivering superior customer care and ensuring operational efficiency at ticket counters, boarding gates, and baggage handling areas. The company plays a pivotal role in facilitating a smooth and seamless travel experience for passengers by managing multiple aspects such as ticketing, boarding, and baggage services. It prides itself on upholding safety, professionalism, and courtesy in all interactions with clients and... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have a working telephone number for contact
- must have reliable telephone and transportation
- must be able to stand and walk in terminal area throughout scheduled shift
- must be able to consistently push, pull and lift 50 to 70 lbs
- must be able to carry oversized bags 100 to 125 yards
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a United States citizen or possess necessary authorization from INS
Job Qualifications
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have a working telephone number for contact
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- ability to communicate clearly and concisely in verbal and written communication
- must be able to read, write, understand and carry out instructions in English
- must be able to stand and walk in terminal area throughout scheduled shift
- must be able to consistently push, pull and lift 50 to 70 lbs
- must be able to carry oversized bags 100 to 125 yards
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a United States citizen or possess necessary authorization from INS
Job Duties
- Meet and greet customers with tickets
- provide assistance to passengers as requested or required
- monitor ticket counter and self-service check-in queue activity
- assist with the ticketing and boarding process, gates, and baggage service
- provide general information to passengers, give directions and flight information
- provide special services such as courtesy chairs and bag carts
- direct large pieces of luggage, pets, and other checked articles to oversize
- summon security supervisor and refer difficult or uncooperative passengers to security
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from clients, staff, and public in a courteous manner
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports, and files
- adhere to company policies and procedures
- utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner
- perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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