Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Uniform allowance
Job Description
Our company is a leading provider of customer service solutions in the airline industry, dedicated to ensuring smooth and efficient travel experiences for passengers. We specialize in offering comprehensive airport support services, including ticketing, boarding assistance, and baggage handling. With a focus on professionalism, safety, and customer satisfaction, we operate at multiple airport locations and work closely with airline partners to deliver exceptional service. Our team members are trained to handle a variety of passenger needs, from routine check-in procedures to special assistance requests, creating a welcoming and supportive environment for all travelers.
We are currently seeking reliable and motivate... Show More
We are currently seeking reliable and motivate... Show More
Job Requirements
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Must be able to stand or walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags such as ski bags, snowboard bags and boot bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand or walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags such as ski bags, snowboard bags and boot bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination or gate locations
- Provide general information to passengers, give directions and flight information
- Provide special services such as courtesy chairs and bag carts as required
- Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize
- Summon the security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- Attend meetings and inservices as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be in proper uniform or business attire as directed by company officials
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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