Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $10.50 - $31.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Uniform allowance
Employee assistance program
Training and Development
flexible scheduling
Job Description
This job opening is with a company that specializes in providing customer service and support within the aviation and airport service industry. Typically operating in bustling airport environments, the company is dedicated to ensuring smooth operations for passengers from ticketing through boarding processes. Their team is known for professionalism, courteous interactions, and a commitment to maintaining operational safety and efficiency throughout the airport terminal. This is a customer-facing role, emphasizing direct passenger interaction and assistance, which highlights the company’s focus on quality service delivery and positive passenger experiences.
The role offered is a Passenger Service Agent position, which ... Show More
The role offered is a Passenger Service Agent position, which ... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Must be able to stand and walk in terminal area throughout scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess necessary work authorization
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Ability to communicate clearly and concisely in verbal and written communication
- Must be 18 years of age or older
- Must be able to read, write, understand and follow instructions in English
- Capable of pushing, pulling, and lifting 50 to 70 lbs
- Able to carry oversized bags for distances up to 125 yards
- Knowledge of security protocols and confidentiality
- Tactful and professional demeanor
- Reliable transportation and working telephone number
- Authorized to work in the United States
Job Duties
- Meet and greet customers with tickets
- Provide assistance to passengers as requested or required
- Monitor ticket counter and self-service check-in queue activity
- Assist with the ticketing and boarding process, gates, and baggage service
- Provide general flight information and directions to passengers
- Handle special service requests such as courtesy chairs and bag carts
- Report and refer difficult passengers to security
- Maintain cleanliness and order in work areas
- Attend meetings and inservice training
- Use company resources responsibly
- Wear proper uniform or business attire
- Display identification badges visibly
- Adhere to company policies and procedures
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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