Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
On-the-job training
401(k) match
Employee assistance program
voluntary life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, servicing over 100 airlines across 61 airports in the United States and Canada. With a robust team of more than 12,000 dedicated employees, AGI plays a crucial role in supporting the handling of over 1.5 billion kilos of cargo and managing more than 400,000 flight departures annually. The company is committed to delivering the highest quality services and maintaining an outstanding safety record. Their focus on operational excellence, customer satisfaction, and safety standards has helped them become a trusted partner in the aviation... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada
- Completion of SIDA training
- Ability to lift, carry, push, pull, and move items of 70 pounds or more
- Ability to stand for extended periods of time
- Ability to carry heavy items up and down jetway stairs
- Alertness to moving vehicles, equipment, or aircraft
- Ability to use radio equipment
- Willingness to wear prescribed uniforms and maintain a professional appearance
- Ability to communicate clearly and professionally with customers and team members
- Ability to manage transactions involving payments and fees
- Reliable time management and punctuality
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work legally in the United States or Canada depending on work location
- Completion of SIDA training for airport authority identification security
- One or more years of relevant experience preferred
- Previous airline or face-to-face customer service experience is a plus
- Ability to communicate effectively verbally and via radio communications
- Good computer skills
- Basic math skills
- Ability to manage time effectively in a fast-paced environment
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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