Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
on the job training
Company matched 401K
Employee assistance program
voluntary life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company serving more than 100 airlines across 61 airports within the United States and Canada. With a dedicated workforce of over 12,000 team members, AGI supports the movement of over 1.5 billion kilos of cargo and handles more than 400,000 departures annually. The company prides itself on delivering superior service quality, maintaining a stellar safety record, and continuously expanding its operations in the aviation ground services sector. AGI’s commitment to excellence spans safety, customer satisfaction, and operational efficiency, making it a top choice for airlines and a sought-after employer... Show More
Job Requirements
- Must be able to lift, carry, push, pull and move items of 70 pounds or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft
- Must be able to use radio equipment
- Must fully understand AGI health and safety and security policies
- Must attend required AGI training courses
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Airline experience preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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