Job Overview
Benefits
Paid Time Off
Health Insurance
Retirement Plan
Uniform allowance
Employee assistance program
Training and Development
Job Description
Our company is a leading provider of comprehensive passenger assistance and airline support services, known for its commitment to delivering exceptional customer experiences at airports. We specialize in facilitating seamless travel by offering expert support in ticketing, boarding, baggage handling, and passenger assistance. Our team is dedicated to ensuring that travelers navigate the airport environment with ease, comfort, and confidence, representing trusted partners to airlines and passengers alike. We pride ourselves on maintaining high standards of professionalism, safety, and courtesy, which are core to our company culture and operational excellence.
This position is an essential role within our organization... Show More
This position is an essential role within our organization... Show More
Job Requirements
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand/walk in terminal area throughout scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain security sensitive identification badge
- Must be a citizen of the United States or possess necessary authorization from INS
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number
- Must have reliable telephone and transportation
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be a citizen of the United States or possess necessary INS authorization
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents
- Provide general information to passengers, give directions and flight information
- Provide special services (courtesy chairs/bag carts) as required
- Direct large pieces of luggage, pets and other checked articles too large for baggage handling system to oversize
- Summon security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of work area and report maintenance needs
- Project a positive image and respond to inquiries from clients, staff and public courteously
- Attend meetings and inservices as required
- Utilize communication channels and maintain records, reports and files as required
- Wear proper uniform or business attire as directed
- Keep identification badges visible
- Adhere to company policies and participate in company objectives
- Use company and client equipment and resources responsibly
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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