Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Training and Development
Employee Discounts
Retirement Plan
Job Description
Our company is a leading provider of passenger assistance and airport customer service solutions, dedicated to enhancing the travel experience for all passengers through exceptional support at ticket counters, boarding gates, and baggage services. We operate in various airport locations with a focus on professionalism, efficiency, and courteous customer interaction. Our team is committed to delivering reliable and friendly service that respects individual needs and ensures smooth travel processes from the moment passengers arrive at the airport until they board their flights.
The position of Customer Service Representative plays a critical role in our mission to provide outstanding support a... Show More
The position of Customer Service Representative plays a critical role in our mission to provide outstanding support a... Show More
Job Requirements
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand or walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
Job Duties
- Meet and greet customers with tickets
- Provide assistance to passengers as requested or required
- Monitor ticket counter and self service check-in queue activity
- Assist with the ticketing and boarding process, gates, and baggage service
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Provide general information to passengers, give directions and flight information
- Provide special services such as courtesy chairs and bag carts
- Direct large pieces of luggage, pets and other checked articles to oversize
- Summon the security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas
- Maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries in a courteous manner
- Attend meetings and inservices as required
- Maintain records, reports and files as required
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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