Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Medical coverage for part time employees
free uniforms
Free on-the-job training
401(k) company match
Employee assistance program
voluntary life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, providing comprehensive services to over 100 airlines across 61 airports in the United States and Canada. With a dedicated workforce of more than 12,000 team members, AGI supports the efficient handling of over 1.5 billion kilos of cargo and more than 400,000 departures annually. Known for its commitment to safety, quality service, and operational excellence, AGI continues to expand its footprint in the aviation ground services industry. The company takes pride in fostering a diverse, inclusive, and supportive work environment where employees are... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Ability to lift, carry, push, pull and move items of 70 pounds and/or more regularly
- Ability to stand for extended periods of time
- Ability to carry heavy items up and down jetway stairs
- Alertness to moving vehicles, equipment, or aircraft
- Ability to use radio equipment
- Must be willing to wear uniform and maintain a favorable corporate image
- Effective communication skills
- Basic computer skills
- Critical thinking and basic math skills
- Ability to manage time effectively in a fast-paced environment
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Have authorization to work in the United States or Canada as applicable
- Must complete SIDA training to obtain airport authority identification security
- Preferred qualifications include one or more years of relevant experience, airline experience, and previous face-to-face customer service experience
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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