Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
On-the-job training
Company-matched 401(k) program
Employee assistance program
voluntary life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America. With operations spanning over 61 airports across the United States and Canada, AGI provides ground support services to more than 100 airlines. Employing over 12,000 team members, AGI handles over 1.5 billion kilos of cargo and facilitates over 400,000 departures annually. The company's commitment to safety, exceptional service quality, and operational excellence sets it apart in the aviation industry. AGI continuously strives to maintain an outstanding safety track record while expanding its footprint in the ground handling sector. The organization is dedicated to... Show More
Job Requirements
- Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft
- Must be able to use radio equipment
- Willing to wear uniform and insignia as prescribed by AGI
- Ability to communicate verbally and/or via radio equipment effectively in a professional manner
- Good time management skills
- Basic math skills
- Proficiency with computer systems
- Ability to tolerate and answer repetitious passenger questions in a friendly manner
- Must report to work on a regular and timely basis
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- One or more years of relevant experience preferred
- Airline experience preferred
- Previous face-to-face customer service experience preferred
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Popular Cities