Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Benefits
competitive pay
diversity and inclusion
Professional development opportunities
Team-oriented environment
employee recognition programs
Equal employment opportunity
Work-life balance
Job Description
Swissport is a prominent global leader in aviation services, specializing in Ground Handling, Cargo Handling, and Passenger Services. Serving over 300 million passengers annually, the company has established itself as a trusted partner in the aviation industry worldwide. Swissport's mission is straightforward yet impactful: to provide tailored and consistent aviation solutions that enhance the customer experience around the globe. This commitment to excellence is supported by its core values of showing care, doing the right things, and winning as a team, which collectively foster an inclusive and motivated work environment. Swissport operates in various locations worldwide, continually driving innovation and... Show More
Job Requirements
- High school diploma or GED equivalent
- good command of the English language both verbal and written
- relevant customer service experience
- excellent communication skills
- additional language skills desirable
- ability to work independently
- attention to detail and numeracy
- proficiency in typing and using computer reservation/ticketing software
- willingness to work in various weather conditions
Job Qualifications
- High school diploma or GED equivalent
- good command of the English language both verbal and written
- passionate about customer service with relevant work experience
- excellent communication skills in country specific language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures with a flexible approach
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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