Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Swissport is a global leader in aviation services, renowned for delivering exceptional ground handling, cargo handling, and passenger services worldwide. Serving over 300 million passengers annually, Swissport operates in numerous countries, providing tailor-made aviation solutions to airlines and passengers alike. The company prides itself on its comprehensive service portfolio, commitment to safety, and dedication to improving the overall customer experience in the aviation industry. Swissport's mission, "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience," underscores its focus on customer satisfaction and operational excellence. The company is driven by core values... Show More
Job Requirements
- High School diploma or GED equivalent
- Relevant work experience in customer service
- Excellent communication skills
- Ability to work independently
- Ability to follow processes and procedures
- Ability to type and learn airline specific software
- Willingness to work in inclement weather
Job Qualifications
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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