Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
401(k) matching
Employee assistance program
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies offering services to over 100 airlines across 61 airports in the United States and Canada. Established as a leader in the aviation support industry, AGI is home to more than 12,000 dedicated team members who manage and safely support more than 1.5 billion kilograms of freight and handle over 400,000 flight departures annually. With a strong commitment to safety, quality service, and operational excellence, AGI continuously drives growth and innovation within the ground support arena. The company prides itself on providing outstanding customer service and maintaining... Show More
Job Requirements
- Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment
- Must be willing to wear uniform and insignia as prescribed by AGI
- Must have good communication skills to convey information and instructions professionally
- Must possess computer skills to use computer systems daily
- Must have critical thinking skills to troubleshoot issues related to reservations, tickets, and bags
- Must have basic math skills to process payment transactions
- Must have time management skills to work efficiently in a fast-paced environment and report to work on time regularly
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Must complete SIDA training to obtain airport authority identification security
- Preferred qualifications include one or more years of relevant experience, airline experience, and previous face-to-face customer service experience
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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please contact the employer.
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