Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee assistance program
Training and Development
Job Description
The hiring company is a professional airport services provider focused on enhancing the travel experience for airline passengers. They specialize in offering excellent customer service at various airport touchpoints including ticket counters, boarding gates, and baggage handling areas. The company is committed to upholding safety, efficiency, and hospitality standards to ensure every traveler receives courteous and comprehensive support throughout their journey. This establishment operates primarily within the airport environment and plays a critical role in facilitating smooth ticketing and boarding processes while maintaining security and regulatory compliance. The employment type for this role is full-time with a competitive salary aligned... Show More
Job Requirements
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand/walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc) 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess authorization from the Immigration and Naturalization Service (INS)
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand/walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc) 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess authorization from the Immigration and Naturalization Service (INS)
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and Domestic destinations)
- Provide general information to passengers, give directions and flight information
- Provide special services (courtesy chairs/bag carts) as required
- Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize
- Summon the security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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