Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Job Description
The hiring company is a service-oriented organization specializing in managing passenger assistance and ticketing operations within the airline industry. This firm prioritizes customer satisfaction and efficient operational management at key points such as ticket counters, self-service check-in kiosks, boarding gates, and baggage handling areas. The company is committed to maintaining security, delivering courteous interactions, and ensuring smooth processes that meet the needs of travelers and airline personnel alike. With a robust focus on providing timely and accurate assistance, this company upholds industry standards and regulatory compliance, reflecting a professional and welcoming environment for both employees and customers. This position is... Show More
Job Requirements
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Must be able to stand and walk in terminal areas throughout the shift
- Must be able to push, pull and lift 50 to 70 pounds
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or have necessary authorization
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English.
Job Qualifications
- High school diploma or equivalent
- Computer experience
- Previous customer service experience preferred
- Ability to communicate clearly and concisely in verbal and written English
- Ability to read, write, understand and carry out instructions in English
- Ability to stand and walk in terminal areas throughout scheduled shifts
- Ability to push, pull, and lift 50 to 70 pounds
- Capability to carry oversized bags over distances up to 125 yards
- Clean background check
- Successful completion of pre-employment and random drug tests
- Authorization to work in the United States
- Ability to obtain and maintain security sensitive identification badge
- Possess tact to handle situations with clients, employees, and the public
- Maintain confidentiality of information
- Reliable telephone number and transportation
- Must be 18 years of age or older.
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination and gate locations for international and domestic flights
- Provide general information to passengers, including directions and flight details
- Offer special services such as courtesy chairs and bag carts as needed
- Direct large pieces of luggage, pets, and other oversized checked articles to the appropriate oversize areas
- Summon security supervisors and refer difficult or uncooperative passengers to security personnel
- Keep supervisors informed about needs and problems in assigned areas, maintain cleanliness of the work area, and report maintenance requirements
- Project a positive image and respond courteously to inquiries from clients, staff, and the public
- Attend required meetings and in-service training sessions
- Utilize appropriate communication channels and maintain records, reports, and files as necessary
- Ensure proper uniform or business attire is worn as directed by company officials
- Always keep identification badges visible
- Adhere to company policies and procedures and actively participate in achieving company objectives
- Use company and client equipment, supplies, and resources in a conscientious and cost-effective manner
- Perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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