Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Uniform allowance
Employee assistance program
Job Description
The hiring establishment is a prominent company operating in the airline services sector, specializing in customer service and passenger assistance at airports. This company excels in ensuring that air travelers experience smooth and efficient check-in, ticketing, and boarding processes. With a strategic focus on delivering exceptional service to passengers, this airline services provider prioritizes professionalism, clear communication, and attentiveness to customer needs at busy airport terminals. Their team is a vital interface between passengers and airlines, facilitating interactions with a courteous and effective approach to travel logistics. The company operates within a fast-paced environment and emphasizes a commitment to security,... Show More
Job Requirements
- High school diploma or equivalent
- Computer experience
- Previous customer service experience preferred
- At least 18 years of age
- Working telephone number for contact
- Reliable telephone and transportation
- Treat all information as confidential
- Possess tact for various situations and individuals
- Clear verbal and written communication skills
- Ability to read, write, and follow instructions in English
- Ability to stand and walk during shifts
- Ability to push, pull and lift 50-70 lbs
- Ability to carry oversized bags 100 to 125 yards
- Pass pre-employment and random drug tests
- Complete a criminal background check
- Obtain a security sensitive identification badge
- U.S. citizenship or proper INS authorization
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand/walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc) 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents
- Provide general information to passengers, give directions and flight information
- Provide special services (courtesy chairs/bag carts) as required
- Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize
- Summon the security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- Attend meetings and inservices as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be in proper uniform or business attire as directed by company officials
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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