Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
employee training
Career advancement opportunities
Job Description
This position is with a reputable company specializing in airport customer service and passenger assistance, providing essential support at ticket counters and boarding areas. The company prides itself on delivering excellent service to passengers, ensuring smooth and efficient airport operations. As a dedicated part of the airline ground service team, the employer emphasizes professionalism, strong communication skills, and a customer-oriented approach. The work environment involves active engagement with travelers, staff, and airline personnel, making it a dynamic and interactive workplace.
The role focuses specifically on airport customer service duties, where the employee's primary responsibility is to meet and greet c... Show More
The role focuses specifically on airport customer service duties, where the employee's primary responsibility is to meet and greet c... Show More
Job Requirements
- High School diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Must treat all information as confidential
- Possess the tact to deal with all levels of situations, client representatives, employees, and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand, and carry out instructions in English
- Must be able to stand and walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service
Job Qualifications
- High School diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand, and carry out instructions in English
- Must be able to stand and walk throughout the scheduled shift
- Ability to push, pull, and lift 50 to 70 lbs
- Ability to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess necessary authorization from INS
Job Duties
- Meet and greet customers with tickets
- Provide assistance to passengers as requested or required
- Monitor ticket counter and self-service check-in queue activity
- Assist with the ticketing and boarding process, gates, and baggage service
- Provide general information and directions to passengers
- Handle oversized luggage and special passenger needs
- Adhere to company policies and maintain cleanliness of work area
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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