Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Uniform allowance
Job Description
This position is with a reputable company specializing in customer service at airports, providing essential support and assistance to airline passengers throughout their travel experience. The company prides itself on a commitment to excellence, ensuring each traveler receives personalized and courteous service from check-in to boarding. As part of a dedicated team, employees work in a dynamic, fast-paced environment, often serving as the first point of contact for passengers at ticket counters and self-service check-in stations. The company values professionalism, attention to detail, and the ability to effectively handle a variety of passenger needs and requests to promote a smooth... Show More
Job Requirements
- High school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have a working telephone number
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with various situations professionally
- ability to communicate clearly verbally and in writing
- ability to read, write, understand and carry out instructions in English
- ability to stand and walk throughout the scheduled shift
- ability to push, pull and lift 50 to 70 lbs consistently
- ability to carry oversized bags 100 to 125 yards
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must be able to obtain a security sensitive identification badge
- must be a U.S. citizen or have necessary INS authorization
Job Qualifications
- High school diploma or equivalent
- computer experience
- previous customer service experience preferred
- ability to communicate clearly and concisely in verbal and written form
- ability to read, write, understand and carry out instructions in English
- tact and professionalism in dealing with passengers and personnel
- ability to stand and walk throughout the shift
- physical capability to lift and carry heavy luggage
- ability to pass pre-employment and random drug tests
- successful completion of a criminal background check
- eligibility to obtain security sensitive identification badge
- U.S. citizenship or appropriate immigration authorization
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- read and understand letters and numbers to pre-screen passenger tickets and determine city destination/gate locations for international and domestic flights
- provide general information, directions and flight updates to passengers
- provide special services such as courtesy chairs and bag carts as needed
- direct large oversized luggage, pets, and other checked articles to the appropriate areas
- summon security supervisors for difficult or uncooperative passengers
- keep supervisors informed of issues and maintain cleanliness of work areas
- project a positive image and respond courteously to inquiries
- attend meetings and inservices as required
- maintain records, reports and files using appropriate communication channels
- adhere to uniform and identification badge policies
- follow company policies and participate in achieving company objectives
- utilize equipment and resources in a cost-effective manner
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.