Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Job Description
The hiring establishment is a professional airline services company specializing in customer interaction and support at airports. This company focuses on delivering excellent customer service by managing ticketing, boarding, and baggage handling activities for passengers. It represents an essential part of the operation that ensures smooth passenger flow through airport terminals, facilitating both domestic and international flights. The role offered is a frontline customer service position typically employed on a full-time basis, with the compensation details aligned with industry standards and government regulations regarding pay transparency.
As a Customer Service Agent, you play a pivotal role in enhancing the trav... Show More
As a Customer Service Agent, you play a pivotal role in enhancing the trav... Show More
Job Requirements
- must be able to stand/walk in terminal area throughout the scheduled shift
- must be able to consistently push, pull and lift 50 to 70 lbs
- must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc) 100 to 125 yards
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the united states or possess the necessary authorization from the immigration and naturalization service (ins)
Job Qualifications
- high school diploma or equivalent
- computer experience necessary
- previous customer service experience preferred
- must be 18 years of age or older
- must have a working telephone number for contact
- must have reliable telephone and transportation
- treat all information as confidential
- possess the tact to deal with all levels of situations, client representatives, employees and the public
- ability to communicate clearly and concisely in verbal and written communication
- must be able to read, write, understand and carry out instructions in english
Job Duties
- greet passengers, clients and airline personnel in a courteous and professional manner
- reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (international & domestic destinations) from reference documents
- provide general information to passengers, give directions and flight information
- provide special services (courtesy chairs/bag carts) as required
- direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize
- summon the security supervisor and refer difficult or uncooperative passengers to security
- keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities