Job Overview
Benefits
Paid Time Off
Health Insurance
Retirement Plan
Employee Discounts
Uniform allowance
Job Description
This position is with a reputable airline service provider specializing in customer service at airports, dedicated to delivering exceptional passenger assistance from ticketing to boarding. The company prides itself on offering professional and courteous service, ensuring smooth and efficient travel experiences for all passengers. With a team committed to maintaining high standards in communication, safety, and operational excellence, this employer serves a diverse range of clientele including domestic and international travelers. The company operates in a fast-paced airport environment requiring staff who are adaptable, reliable, and customer-focused.
The role of a Ticketing and Boarding Agent is fundamental to the traveler’... Show More
The role of a Ticketing and Boarding Agent is fundamental to the traveler’... Show More
Job Requirements
- High School diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand or walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
Job Qualifications
- High School diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination and gate locations
- Provide general information to passengers, give directions and flight information
- Provide special services such as courtesy chairs and bag carts as required
- Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize
- Summon the security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of work area and report maintenance needs
- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- Attend meetings and inservices as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be in proper uniform or business attire as directed by company officials
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities