Job Overview
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
Retirement Plan
Training opportunities
Uniform allowance
Job Description
Our company is a leading provider of airport and airline customer services, dedicated to enhancing the travel experience through professional and courteous interactions with passengers. We operate within the aviation services industry, focusing on delivering exceptional support at various airport touchpoints including ticket counters, boarding gates, and baggage services. Our commitment to excellence ensures that travelers receive informative, timely, and supportive assistance throughout their journey, contributing to smooth and stress-free travel operations.
This role is centered around providing direct customer service to airline passengers, greeting customers with tickets and offering assistance as required to facilitate their check-in and boarding p... Show More
This role is centered around providing direct customer service to airline passengers, greeting customers with tickets and offering assistance as required to facilitate their check-in and boarding p... Show More
Job Requirements
- High school diploma or equivalent
- Minimum age of 18 years
- Computer literacy
- Previous customer service experience preferred
- Reliable telephone and transportation
- Ability to stand and walk for extended periods
- Physical capability to lift 50 to 70 lbs and carry oversized bags for considerable distances
- Ability to communicate clearly in English
- Pass pre-employment and random drug screenings
- Completion of a criminal background check
- Authorization to work in the United States
- Ability to obtain security sensitive identification badge
Job Qualifications
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Ability to communicate clearly and concisely in verbal and written communication
- Must be able to read, write, understand and carry out instructions in English
- Must be able to stand and walk in terminal area throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags such as ski bags, snowboard bags, boot bags for 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service (INS)
Job Duties
- Greet passengers, clients and airline personnel in a courteous and professional manner
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations for international and domestic flights
- Provide general information to passengers, give directions and flight information
- Provide special services such as courtesy chairs and bag carts as required
- Direct large pieces of luggage, pets and other checked articles too large for baggage handling system to oversize
- Summon the security supervisor and refer difficult or uncooperative passengers to security
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of work area, and report maintenance needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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