Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k) program
Employee assistance program
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, providing comprehensive services to over 100 airlines across 61 airports throughout the United States and Canada. As a pivotal player in the aviation ground services sector, AGI manages over 1.5 billion kilos of cargo and supports more than 400,000 departures annually. With a workforce exceeding 12,000 team members, AGI is committed to maintaining the highest standards of safety, security, and service quality in the ground handling industry. The company prides itself on its excellent safety track record and strives to provide an outstanding... Show More
Job Requirements
- Must be able to lift, carry, push, pull, and move items of 70 pounds or more regularly
- Repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft
- Must be able to use radio equipment
- Must have good communication skills
- Ability to tolerate and answer repetitious questions from passengers in a friendly manner
- Must have computer skills
- Must have critical thinking skills to troubleshoot passenger issues
- Must have basic math skills to process payment transactions
- Must be able to manage time effectively and report to work regularly and timely
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Prior airline experience preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Collect fees related to oversized/overweight baggage or seat changes and present, promote and sell eligible ancillary items to airline passengers
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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