Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Training opportunities
Employee Discounts
Retirement Plan
Employee assistance program
Job Description
This employment opportunity is with a well-established company specializing in airport services, dedicated to ensuring seamless and efficient assistance for passengers at various stages of their travel. The organization prides itself on delivering exceptional customer service by catering to the needs of all travelers, particularly those requiring special assistance. As a key player in airport operations, the company maintains high standards of professionalism and operates with a strong commitment to safety, confidentiality, and responsiveness to client and passenger needs. This role is vital to upholding the company's reputation for reliable and compassionate support in busy airport environments, making travel easier... Show More
Job Requirements
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- must be able to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug test
- must complete criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess necessary authorization from the immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- ability to read, understand and carry out instructions in English
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must pass pre-employment and random drug test
- must complete criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess necessary authorization from immigration and naturalization service
Job Duties
- Provide special assistance to passengers as requested
- provide general information and directions to passengers
- meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance
- check equipment thoroughly before use including wheels, locks, seats, back and footrests
- lock wheels when assisting passengers in or out of courtesy chair
- always use both hands when pushing courtesy chairs
- always back chairs down inclines
- request assistance from another employee when transferring a passenger who cannot transfer independently
- never take a courtesy chair up or down stairways or escalators
- complete appropriate documentation timely
- be neat and careful when handling other people’s property, especially mobility aids and luggage
- be familiar with all government, client, airport, and company regulations
- keep supervisor informed of needs and problems in assigned areas
- maintain cleanliness of immediate work area and report maintenance needs
- project a positive image and respond to inquiries from airlines, staff, and public courteously
- attend meetings and in-services as required
- utilize appropriate communication channels and maintain records, reports, and files as required
- be attired in proper uniform or business attire with visible identification
- adhere to company policies and participate in achievement of company objectives
- utilize company and client equipment, supplies and resources in a conscientious and cost-effective manner
- perform other duties as requested
- comply with all safety requirements including using only trained equipment, reporting unsafe conditions and workplace injuries, wearing proper PPE and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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