Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Job Description
This job opportunity is with a reputable service provider operating within the airport environment, specializing in enhancing the travel experience of passengers requiring special assistance. The company is dedicated to delivering exceptional customer service by offering professional support to passengers with mobility challenges or other special needs. This position is crucial in ensuring that all passengers, including those needing wheelchairs, aisle chairs, or other accommodations, receive safe, respectful, and efficient assistance as they travel through the airport.
The role involves meeting inbound and outbound flights to assist passengers necessitating special assistance. Employees will provide services such as maneuvering wheelcha... Show More
The role involves meeting inbound and outbound flights to assist passengers necessitating special assistance. Employees will provide services such as maneuvering wheelcha... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport or customer service experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English verbally and in writing
- Must be able to lift, stoop, squat, push, stand and bend throughout the shift
- Must be able to lift, carry and hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization service (INS)
Job Qualifications
- High school diploma or equivalent
- Previous airport or customer service experience preferred
- Must be 18 years of age or older
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely in English verbally and in writing
- Treat all information as confidential
- Possess tact to deal with various levels of situations, client representatives, employees and the public
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization service (INS)
Job Duties
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
- Check equipment thoroughly before use including wheels, locks, seats, back and footrests
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance from another employee when transferring passenger from one chair to another if passenger cannot transfer him or herself
- Never take a courtesy chair up or down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Be neat and careful when handling other people’s property, especially mobility aids and luggage
- Be familiar with all Government, Client, Airport, and Company regulations
- Keep supervisor informed of needs and problems in assigned areas
- Maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond courteously to inquiries from airlines, staff, and public
- Attend meetings and in-services as required
- Utilize appropriate communications channels and maintain records, reports and files as required
- Must be attired in proper uniform or business attire with visible identification
- Adhere to company policies and procedures and participate in achievement of company objectives
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Perform other duties as requested
- Comply with all safety requirements including only using equipment you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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