Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Our company is a leading player in the aviation service industry, dedicated to enhancing passenger experience through exceptional customer service and operational efficiency. We operate within the dynamic and fast-paced environment of the airport, providing essential support to both passengers and airline staff. As a company, we prioritize professionalism, safety, and a positive image, striving to make air travel seamless and comfortable for all travelers. Our commitment extends to all aspects of airport operations, emphasizing teamwork, attention to detail, and responsiveness to passenger needs. We are currently looking to expand our team by hiring dedicated Passenger Assistance Agents who will... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Able to greet and assist all customers in a prompt, friendly, and courteous manner
- Perform any reasonable customer service related job duty requested by company supervision and/or airline customer
- Must possess good communication skills and a friendly, outgoing personality
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma or GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Good communication skills and a friendly, outgoing personality
- Ability to greet and assist all customers in a prompt, friendly, and courteous manner
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check
- Ability to perform any reasonable customer service related job duty requested by supervisors or airline customers
Job Duties
- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ticketing software
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
- Assist with their personal needs and lifting bags at least 50 lbs
- Inspect and verify passenger documentation
- Direct passengers through Customs, Immigration, and Quarantine
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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