Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Uniform allowance
safety training
Employee assistance program
Transportation allowance
Job Description
This position is offered by a reputable airport service provider specializing in assisting passengers who require special accommodations during their travel journey. The company plays a crucial role in ensuring a smooth and comfortable airport experience for travelers, particularly those who need wheelchair assistance, aisle chairs, or other special aid. Airports can be stressful environments for many passengers, especially for those with mobility challenges or other special needs. This company is committed to providing compassionate, reliable, and professional support to these travelers, contributing significantly to their overall satisfaction and travel safety.
The role of Special Assistance Agent is essenti... Show More
The role of Special Assistance Agent is essenti... Show More
Job Requirements
- High school diploma or equivalent
- 18 years of age or older
- Previous airport and/or customer service experience preferred
- Reliable telephone and transportation
- Ability to read, understand and follow written and verbal instructions in English
- Ability to communicate effectively and clearly in English
- Physically able to lift, carry or hold up to 75 lbs and perform physical tasks such as stooping, squatting, pushing, standing and bending
- Must pass pre-employment and random drug screening
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a US citizen or have necessary authorization from the immigration and naturalization service
- Treat all information as confidential
- Possess tact and professionalism when dealing with all levels of clients, employees, and the public
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly and concisely verbally and in written form
- Must be at least 18 years old
- Must possess tact to deal with clients, employees, and the public
- Must be able to lift, stoop, squat, push, stand, bend, and carry up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete criminal background check
- Must meet requirements for a security sensitive identification badge
- Must be a US citizen or possess valid immigration authorization
- Must have reliable telephone and transportation
Job Duties
- Actively participate in the Safety Management System (SMS)
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal)
- Check equipment thoroughly before use (wheels, locks, seats, back and footrests)
- Lock wheels when assisting passengers in/out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Always request assistance when transferring passengers who cannot transfer independently
- Never take a courtesy chair up/down stairways or escalators
- Complete appropriate documentation in a timely manner
- Handle passengers' property and mobility aids carefully
- Be familiar with all government, client, airport, and company regulations
- Keep supervisor informed of needs and report maintenance issues
- Project a positive image and respond courteously to inquiries
- Attend meetings and required in-services
- Utilize proper communication channels and maintain records
- Be attired in proper uniform or business attire and display identification badges
- Adhere to company policies and procedures
- Use equipment, supplies, and resources in a cost-effective manner
- Perform other duties as assigned
- Comply with all safety requirements including using only trained equipment, reporting unsafe conditions, wearing PPE, and attending safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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