Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Training and Development
uniform provided
Employee assistance program
Career advancement opportunities
Job Description
This role is offered by a reputable service provider specializing in airport passenger assistance. The company is committed to enhancing the travel experience by providing excellent customer service and ensuring the safety and comfort of passengers requiring special assistance. As a key player in the airport services sector, the company focuses on supporting the mobility-impaired, elderly, or those who need additional help during their journey through the airport terminals. The environment is fast-paced and requires employees who are both compassionate and efficient, understanding the nuances of airport operations and the importance of timely service delivery. The company values professionalism, attention... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be able to read, understand and carry out instructions in English
- Ability to communicate clearly and concisely verbally and in written form
- Ability to work from verbal and written instructions
- Familiarity with government, client, airport and company regulations
- Ability to project a positive image and respond to inquiries courteously
- Proper attire and identification badge visibility
Job Duties
- Meet inbound and outbound flights to provide services with wheelchairs and aisle chairs to passengers needing special assistance
- Actively participate in the Safety Management System
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Check equipment thoroughly before use for safety and functionality
- Lock wheels when assisting passengers in or out of courtesy chair
- Always use both hands when pushing courtesy chairs and back chairs down inclines
- Request assistance from another employee when transferring passengers who cannot transfer themselves
- Complete appropriate documentation in a timely manner
- Maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond courteously to inquiries from airlines, staff and public
- Attend meetings and in-services as required
- Utilize appropriate communications channels and maintain records, reports and files as needed
- Adhere to company policies and procedures and participate in achievement of company objectives
- Comply with all safety requirements including proper use of equipment, reporting unsafe conditions and wearing proper PPE
- Perform other duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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