Passenger Assistance Agent

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Uniform allowance

Employee assistance program

Training opportunities

Transportation allowance

Career Development

Job Description

The hiring establishment is a specialized service provider operating within the airport environment, dedicated to assisting passengers with special needs, including those requiring wheelchairs, aisle chairs, and other mobility aids. Operating in a fast-paced, dynamic setting, this company plays a vital role in ensuring that all passengers, especially those with limited mobility or special assistance requirements, experience a smooth, comfortable, and dignified journey through the airport terminal. As an integral component of the customer service team, the company emphasizes safety, efficiency, and exceptional passenger care, reflecting the high standards expected in the transportation and aviation sectors.

This company pri... Show More

Job Requirements

Must be a US citizen or possess necessary authorization from the immigration and naturalization service
Must have a reliable telephone and transportation
Must be able to lift, carry, and/or hold up to 75 lbs
Must be able to stoop, squat, push, stand, and/or bend throughout the shift
Must pass pre-employment and random drug tests
Must complete a criminal background check
Must meet requirements to obtain a security sensitive identification badge
Must treat all information as confidential
Must possess tact to deal with clients, representatives, employees, and the public
Must be attired in proper uniform or business attire with identification visible
Must comply with all safety requirements including use of trained equipment, reporting unsafe conditions and injuries, wearing proper PPE, and attending safety training

Job Qualifications

High school diploma or equivalent
Previous airport and/or customer service experience preferred
Must be 18 years of age or older
Ability to read, understand, and carry out instructions in English
Ability to communicate clearly and concisely in English both verbally and in writing
Ability to work from verbal and written instructions
Familiarity with government, client, airport, and company regulations
Ability to handle confidential information with discretion

Job Duties

Provide special assistance to passengers as requested
Provide general information and directions to passengers
Meet inbound arrivals as requested to provide special services such as courtesy chairs and walk assistance through the terminal
Check equipment thoroughly before use including wheels, locks, seats, back and footrests
Lock wheels when assisting passengers in/out of courtesy chair
Always use both hands when pushing courtesy chairs
Always back chairs down inclines
Request assistance from another employee when transferring passengers who cannot transfer themselves
Never take a courtesy chair up/down stairways or escalators
Complete appropriate documentation in a timely manner
Handle people’s property carefully, including mobility aids and luggage
Be familiar with all government, client, airport, and company regulations
Keep supervisor informed of needs and problems, maintain cleanliness of the work area, and report maintenance needs
Project a positive image and respond courteously to airlines, staff, and public inquiries
Attend meetings and in-service training as required
Utilize appropriate communication channels and maintain records, reports, and files
Dress in proper uniform or business attire with identification visible
Adhere to company policies and participate in company objectives
Use company and client equipment and resources conscientiously and cost-effectively
Perform other duties as requested
Comply with all safety requirements including use of trained equipment, reporting unsafe conditions and injuries, wearing proper PPE, and attending safety training

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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